Returns | Exchanges | Refunds
Shop with confidence at Luxeada!
We truly want you to be happy with your purchase so we offer hassle free returns & exchanges!
If you happen to be unsatisfied with your purchase, send it back to us and you can choose between an exchange or refund.
Read below for instructions:
Return | Exchange Policy
We currently accept returns & exchanges up to 7 days from when your package has been delivered. To get started, please read below.
** Custom engraved/stamped items are not returnable.**
In order to be eligible:
- Your item must be in the same condition that you received it: unworn, unused & in its original packaging. You’ll also need the receipt or proof of purchase.
- Customers are responsible for the cost of shipping the item back to us.
- To start a return, you can contact us at Support@luxeada.com. Once your return or exchange request is approved, we'll provide you instructions on how & where to send the product back to us.
- Once we receive the package, we will carefully inspect the products and if approved, you can choose between a refund or exchange.
- Items sent back to us without first requesting an exchange request will not be accepted.
Custom engraved/stamped jewelry is NON REFUNDABLE as they are specially made for you as the order comes in. Exception to this:
- If your order arrived damaged, customers have 48 hours to contact us. Please have pictures/videos ready for us.
- Custom / Engraved / Stamped items are not returnable / refundable
- LUXEADA is not responsible for the maintenance of your purchased jewelry.
- For non-custom jewelry, there is a small $5 restock fee for returns & refunds.
- For exchanges, re-postage fees will apply. $3.90 for U.S & $14 (or the price for your respective country as price varies) for international orders.